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News and EventsVONAGE® Chooses Excell Sservices for Directory AssistanceCincinnati Bell Inc. Continues Transformation to Streamline Operations and Make it Easier to do Business Excell Services Celebrates Three Year Automation Milestone Excell Services to Provide MetroPCS(R) Directory Assistance Excell Services Continues Teleservices Excellence for Eighth Consecutive Year Excell Services Wins MVP Quality Award for Its Contact Centers New Global Telecom chooses Excell Services for Directory Assistance and Operator Services PhoneCo Selects Excell Services for Inbound Sales and Customer Care First Cellular Selects Excell Services for DA Transcom chooses Excell Services for DA Excell Services Announces Completion PlusSM Excell Services to Hire 400 in Lubbock, TX Penticton's Largest Private Employer is Slated for Immediate Growth Choice One Picks Excell Services for DA Excell and OSC join to form Excell Services Contact Us |
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Directory AssistanceSame Information + Better Service + Lower Rate = A Winning Combination for Excell Services' ClientsFaced with the option of performing directory assistance functions in-house or with another provider, Excell Services has been the clear choice for our clients. Here's a few reasons why: Dollar Saving Opportunities Less money spent is more money gained. You have the option to reduce the amount of money your company spends on directory assistance. Currently performing directory assistance functions with a Local Exchange Carrier? Don't pay a local exchange carrier for directory assistance services when at the same time you consider them your primary rival. Operating with your in-house directory assistance operators? Add more to your bottom line, save capital expenditures and re-channel your resources. Choose Excell Services, the low-cost directory assistance option. Data Quality Excell's data represents 98-99% of the local exchange carriers. Housing over 146 million listings, our database is updated daily and has been verified by the Paisley Group who awards Excell with a consistently high rating when compared to local phone companies. Our data is both reliable and redundant as we are equipped with duplicate platforms to eradicate the possibility for failure. With all this and a flexible, operationally excellent platform, it's easy to see why so many are choosing Excell to be their directory assistance provider. Customer Focused Agents All of Excell's directory assistance operators undergo a lengthy training process to ensure they are able to provide the highest quality of service with a smile you can hear. Our friendly agents offer information to callers that is timely and nearly instantaneous - callers have less than a six-second wait time. This is extraordinary when compared to the 15-second national average. Many of our operators are fluent in Spanish so they can provide the same great service and reliable information that is offered to English speaking callers. Anywhere any time, Excell Services' operators are available to you. |
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