Customer Care

Effective, Responsive, Connected...
Excell Services believes the best way to effectively implement Customer Management is to take advantage of all possible communication paths to the customer-whether it's inbound via telephone or the Internet, live agents or Interactive Voice Response (IVR). Excell Services has the technology and business processes to link all these paths together to assist you in strengthening your bond with your customers

When Can Your Business Utilize Excell Services Customer Management Services?

• You need an IVR program to complement your already existing customer service program. Our Interactive Voice Response (IVR) systems provide an efficient and cost-effective means of providing excellent customer service. IVR systems can be standalone or tightly-integrated with live agents.
  
  
• You need a partner to provide inbound customer care/service via the telephone.
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• You need superior Internet customer service that includes timely, effective response to e-mails and beyond. We can enable your website with the ability to allow your customers to "chat" with one of our agents while simultaneously looking at your website.
  
  
• You need to provide customer service via the telephone, fax and/or Internet.
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• You need industry specific teleservices applications. Examples include Billing Inquiry for the telecommunications and utilities industries, Directory Assistance for the telecommunications industry, etc.
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• You need an integrated Customer Relationship Management program that includes a combination of two or more of the following: inbound, IVR, live agents, web services, information management, and fulfillment services.
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