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Operator Services
Just a few of the key benefits of using Excell Services' Operator Services include:
- A responsive partner you can trust
- Excell Services' customer satisfaction
- Among the highest revenue per ANI and the best in the industry
- Outstanding quality and on-line reporting
- Dial-around revenue
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For more than 18 years, Excell Services has been a leader in providing Operator Services to the telecom industry. Excell Services provides a proven, affordable solution for switchless resellers, CLECs, LECs, ILECs, and IXCs. We offer our customer among the highest revenue per ANI in the industry. In addition to improving your Operator Services profitability, our time-tested quality assurance and business processes will help you meet and exceed the service levels on which your company depends. ag-guys.com
Excell Services's fully redundant, enhanced, all digital Excel Class IV switch resides in a telecommunications building in Dallas, Texas. Utilizing major carriers for nationwide access and termination, Excell Services maintains route diversity and redundancy in its network facilities. Excell Services's call centers operate 24 hours a day, 365 days per year. Our highly motivated operators enjoy the use of state-of-the-art intelligent workstations in a pleasant work environment, which results in exceptional service.
Capabilities
- Wholesale, retail and unbundled service programs
- Flexible rate plans
- Wholesale network services
- Live and automated operators
- Real-time rate quotes, as required
- Private-label branding
- Quality assurance monitoring
- Bilingual operators (English and Spanish)
- Busy line verification
- Flexible billing options for callers:
- Calling card (LEC or proprietary)
- Credit card
- Collect
- Third party
- Person-to-person
- Bill back to ANI
- Nationwide tariffs – full FCC compliance see rates
- Real-time validation
- Call management reports
- Enhanced traffic, accounting, rating and reporting system
- Daily traffic monitoring online
- Individual ANI and account data
- Real-time attempts
- Completed calls by ANI and account
- No-activity reports
- Activity between dates
- Daily revenue and net commission reports
- Choice of access – dedicated circuits, 10XXX, 8XX, or DID
- 211 / 611 trouble reporting service available for effective problem resolution
- Emergency interrupt services available if your system allows
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