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News Release
For Immediate Release
September 19, 2006
INFONXX Continues Its Growth Strategy Through Global Acquisitions
Company to Surpass 1 Billion Directory Assistance Inquiries This Year
New York, NY - September 19, 2006 - INFONXX, the world's largest and fastest growing independent provider of directory assistance and enhanced information services, announced today that it has completed the acquisitions of two progressive global companies: Excell Services, the US-based independent provider of directory assistance, operator services, and inbound customer service, and Conduit Limited, a European information services company. Through these acquisitions, INFONXX will process more than one billion directory assistance inquiries this year. cheapodrugs.com
"These acquisitions progress the INFONXX growth strategy, bringing innovative service development and an extension of our global network of capabilities and markets," said Robert Pines, Global CEO and Founder of INFONXX. "The expanded reach and resources of INFONXX will be good for customers and employees alike."
The Excell Services acquisition increases capabilities, momentum, and adds more service options for current INFONXX customers, including operator services and customer care. Excell Services operates call centers in the US, Canada and the Philippines. The INFONXX and Excell brands will remain, leveraging the best of both companies across broadening North American markets. The Excell Services management team will continue to manage the daily operations of its respective products, while collaborating with INFONXX to offer the most compelling combination of services offerings.
"Together with INFONXX, we are pleased to continue offering our customers great service and more scalability on a global basis," commented Charles M. Anderson, President of Excell Services. "The depth of our pooled resources now equips us to provide our customers with a comprehensive service offering unavailable anywhere else."
INFONXX, parent company of directory assistance market leaders The Number (118 118) in the United Kingdom (UK) and Le Numero (118 218) in France, has also completed the acquisition of Conduit, a market leader in directory inquiries in Ireland. Conduit operates call centers in Ireland, Austria, Switzerland and the UK, providing directory inquiry services direct to consumers and outsourced customer care support for a number of large corporate clients. Conduit and The Number will continue to be run with separate brands and management teams in their respective markets.
Denis Creighton, Conduit's Chief Executive said, "We are excited about the growth opportunities presented to us by being a part of INFONXX. INFONXX and Conduit solutions for consumer and business customers complement each other very well."
These acquisitions will broaden the INFONXX global footprint for growth and competitive leadership of directory assistance, operator services and customer care. INFONXX will continue to develop innovative products to offer the greatest range of options for its customers.
About INFONXX
INFONXX is the world's premier provider of voice directory transaction services, processing over 1 billion requests a year across the globe to leading telecommunications companies, corporations and consumers. INFONXX solutions enable telecommunications customers to increase revenue, improve customer satisfaction, extend their brand, provide personalized content, and reduce churn. INFONXX operates the most reliable speech recognition and network architecture in the industry and provides innovative, industry-leading products and services including 411 Plus® enhanced directory assistance; TeleMásSM Spanish-language services; Text DirectSM, the industry's first 2-Way SMS directory assistance listings in the United States; and txt//adTM in the United Kingdom, an innovative Pay-Per-Text ad channel enabling advertisers to reach potential customers via SMS. INFONXX is the parent company of several European consumer voice directory services companies including The Number (UK), Le Numero (France), and Il Numero (Italy). For more information, please visit www.infonxx.com.
About Excell Services
Excell Services is an independent provider of directory assistance, operator services, and inbound customer service to the telecommunications, healthcare and retail food industries. Excell Services is a proven leader in quality and delivery of outsourced services through its call centers located across North America and in the Philippines. The company is known for its strong commitment to value and service, enabling clients to increase revenue, improve service quality, and reduce costs. Visit us at www.excellsvcs.com.
About Conduit
Conduit, based in Dublin, Ireland is an industry leader in providing directory enquiry and customer care solutions, and employs over 1,500 people in four countries. The Company delivers innovative call centre solutions for clients, as well as operates its own brand of Directory Enquiries from call centres in Ireland, UK, Switzerland, Austria and Spain. Conduit specializes in customer care services for a number of major blue-chip clients providing customer support, sales and back-office functions, an important and growing aspect of the company's portfolio of services. Conduit also offers directory assistance through its industry leading on-line portal, www.118.com. For more information, please visit www.conduit.ie.
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Contact
Theresa Jones
Director of Marketing
INFONXX
Tel: 610.997.1177
Mobile: 484.554.2778
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