News Release
For Immediate Release
November 29, 2005

Excell Services Celebrates Three Year Automation Milestone

Tempe, Arizona - November 29, 2005 -  Excell Services announced that it's Voice Automation Service for Directory Assistance has been successfully deployed for three years. In the fall of 2002, Excell Services became a pioneer in voice automation by launching its service in cooperation with Nuance Communications (formerly ScanSoft). Excell and Nuance have worked closely in deploying voice automation across millions of calls per month and multiple carrier customers. "Having a trusted partner like Nuance in addition to our three years of experience has helped Excell respond to customer needs more quickly", said Charles M. Anderson, President of Excell Services. "Telecommunications Service Providers are looking for options from partners with a proven track record in technology". brandmedicines.com

Much of Excell's customer base enjoys having the option of voice automation available and the added margin that it can bring due to its lower cost. Excell was the first independent Directory Assistance provider to offer automation and provides an innovative, flexible automation platform with multiple distinctive call flows from which to select. Each call flow option offers a unique questioning strategy designed to optimize caller satisfaction and automation completion rates.

About Excell Services
Excell Services, a Platinum Equity company is America's largest independent provider of Directory Assistance, Operator Services, and Inbound Customer Service to the telecommunications industry. Formed through the integration of two established industry players, Operator Service Company ("OSC") and Excell Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through its call centers located across North America. The company is known for its strong commitment to value and service, enabling clients to increase revenue, improve service quality and reduce costs. Visit us at www.excellsvcs.com for more information.