Excell was formed by telecommunication and call center professionals to create a new standard of service for this rapidly growing market segment. Developing a team approach with a philosophy of rewarding every employee, has resulted in outstanding customer service, excellent client relations and competitive economics. canadadrugstop.com
Our approach is based on simple and consistently followed principles.
We are sensitive, open, honest and committed to implementing a culture where employees are empowered and given a financial interest in the outcome.
Excell focuses on providing world class operator services, utilizing TQM processes to monitor, measure progress and initiate programs designed for continual improvement.
The range of experience in call center operations:
Transitioning existing telecommunication operator centers.
Design & development, implementation & operation of inbound call centers.
Client support and sales support.
Individual and team goals and objectives are established and melded into incentive programs, structured to motivate total employee involvement.