Providing correct, accurate information is a foundation upon which Excell Agent Services' is built. We know our clients and their customers demand an extremely accurate database. By constantly updating and verifying listings we have been able to make our database one of the most accurate nationwide databases in the industry. pharmaoffshore.com
In order to ensure that we are always working towards continuous improvements in quality and processes, Excell pulls a statistically valid sample of listings to measure Database Accuracy on a monthly basis. The sample of listings is then put through a rigorous verification process as outlined below:
| On-line team verifies the number | |
| Listing is checked in Excell's database to ensure that it is correct and retrievable using the appropriate keying strategy | |
| When Excell receives a number that is different than the one in our database, both numbers are called to verify if we have a second valid number for that listing | |
| The number of accurate listings are then divided by the overall sample size to produce Excell's accuracy results |
Additionally, Excell has employed the services of The Paisley Group, LTD, an independent auditor recognized as the leader in database accuracy and customer fulfillment auditing related to Directory Assistance. The Paisley Group, LTD, has performed similar audits for many of the major telecommunication companies, ensuring us that we are comparing results across common ground.
By continually working to improve our internal accuracy levels, Excell Agent Services' database is the key to providing your customers with current, correct information.
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