Imagine predicting your customers’ wants and needs.
Imagine empowering your CSRs with the solutions your customers require.
Imagine knowing your next on-line customer, the purpose of their last call, and the purpose of their current call. cheapodrugs.com
Stop Imagining! Excell can implement these solutions today!
As technology and methods for communication continue to evolve, businesses must be ready to take on the new mediums by which customers will be contacting them. Our comprehensive communication system, the Enterprise Interaction Center (EIC), eliminates the need for traditional and cumbersome customer interaction devices such as PBXs, IVRs, ACDs, voice mail, and fax servers. Instead, EIC turns your customer service representatives’ PCs into graphical phones with screen pop and universal inbox capabilities.
Your ability to understand and predict your customers’ needs is essential in maintaining and growing your customer base. Excell’s intuitive technology allows our CSRs to view customer information before answering the call. Utilizing the Clarify product suite, as the agent front-end application, and the Enterprise Interaction Center, your customers’ inquiries are processed to our representatives regardless of the communication medium. ClearCall Center allows us to leverage knowledge about your customers to the fullest advantage by enabling CSRs to focus on the customer relationship, not just the transaction at hand. Clarify Script Manager permits the CSRs to function as product specialists and subject matter experts based on your call flows and specific requirements.
Excell can utilize the modules and features available within Clarify and the Enterprise Interaction Center platform to fulfill any teleservices and customer care needs.
Customer Care Services:
Excell provides a broad scope of customer service and technical support functions including:
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Call Handling |
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Problem diagnosis and resolution |
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Field Service |
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Billing |
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Fulfillment |
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Reservations |
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Customer Relationship Management |
Customer Care Technology:
Excell’s technical infrastructure blends two core components:
1. Unified Call Center Applications:
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ACD, PBX, IVR |
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Web server integration |
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CTI |
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Enhanced reporting, fax server, voicemail, e-mail |
2. Agent Desktop Applications:
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Legacy System Integration |
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Web Access |
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Call function support |
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Knowledge database |
Excell Agent Services, Customer Care Division, provides your business with the technology, tools and talent necessary for contacting, connecting and communicating with your customers. Combining superior customer service and advanced technology, Excell builds call center infrastructures that exceed customer expectations while evolving with the industry.
Choosing Excell Agent Services means choosing one of the most respected and reliable call center service providers on the globe. Excell Agent Services answers your call for high-quality, cost-efficient support.
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