FOR IMMEDIATE RELEASE:
EXCELL AGENT SERVICES ANNOUNCES AGGRESSIVE HIRING CAMPAIGN IN PHOENIX
Additional High-End Info Business from Major Telecommunications Company Drives Need for Additional Call Center Agents
Phoenix, AZ August 11, 1999 Excell Agent Services, one of the leading providers of call center outsourcing for the national directory assistance market, announced an aggressive recruitment campaign to increase its call center staff in response to increased call volume generated by a major telecommunications client's high-end directory information service. safedrugstock.com
Excell's Arizona call centers will hire around 500 new agents over the next two months, part of over 1,200 being hired nationwide, to meet the continuing demands of this leading provider's high-end directory information service. While specific numbers are confidential, Excell expects continued sustained growth in call volumes associated with the growth of this provider's service along with increased call volume from additional telecommunications companies. Jobs will be spread throughout the scope of Excell's operations. In addition to Phoenix, positions will be available at the company's Florida and New Mexico call centers.
"We are actively recruiting employees who can help us meet the ongoing service requirements this opportunity has created," said Gilbert E. Mauk, President of Excell Agent Services. In addition to supporting the increase in this telecommunications company's business, we are increasing our agent coverage in anticipation of handling our one billionth customer call. The positions available represent a tremendous career opportunity for interested candidates. More than half of the company's current service managers started at the company as call center operators and more than 60 percent of Excell's center directors were promoted internally."
Excell offers new employees positions with growth potential. Excell offers competitive wages with incentive programs to increase agent earnings potential. Excell's call centers typically employ a mix of 30 percent part-time and 70 percent full-time employees. As a result, recruitment efforts are targeting both full and part-time employees.
"Excell's culture consistently promotes a dynamic environment, enriched with opportunities for personal growth and advancement," said Donna Nelson, Center Director of the Tempe and CamelSquare call centers in Arizona. Prospective new hires are screened according to three tests covering typing, spelling and listening skills. Additionally, Excell looks for candidates who exhibit a professional manner and well-developed verbal communication skills. Prospects will also be team players and have the ability to work independently. Ultimately, the focus is on efficient and friendly service.
Excell Agent Services is a major employer in the greater Phoenix area and a valuable asset to the local community. It offers employees a competitive wage and complete benefits package with opportunities for advancement.
About Excell Agent Services
Excell Agent Services, L.L.C., headquartered in Tempe, Ariz., handles directory assistance and other operator assisted calls for major long distance companies in the United States. It currently owns and operates call centers in Phoenix, Mesa, Peoria and Tempe, Arizona; one center in Rockledge, Florida; and one center in Las Cruces, New Mexico. Excell operators at these centers handle more than 1,000,000 calls daily. Excell Global Services, Inc., the parent company of Excell Agent Services has multiple customer service and transaction based call center locations in the United States, Canada, England, Scotland and Australia. Excell Agent Services was founded in 1994. For employment information for Excell Agent Services in the Phoenix area, call 602.808.0008 or visit us on the web at excellagent.com.