FOR IMMEDIATE RELEASE
EXCELL GLOBAL SERVICES NAMED TO TOP 5 GLOBAL PERFORMERS FOR INBOUND TELESERVICES
Excell Rated #5 Global Inbound Teleservices Company By Customer Inter@ction Solutions
Tempe, Arizona (May 11, 2001) -- Excell Global Services (EGS), the Tempe, Arizona-based holding company for Excell Agent Services, ranked #5 by Customer Inter@ction Solutions Magazine in their 16th Annual Top 50 Inbound Teleservices Agencies Rankings. Rankings were based on the total number of minutes each agency was billed by each of its phone companies for telephone service from November 1999 through October 2000. emedoutlet.com
EGS is a privately held family of companies providing a full range of customized call center services to the telecommunications, utilities, financial, travel and information technology industries. Founded in 1993, EGS owns and operates state-of-the-art call centers throughout the world, specifically in North America, Europe and the Asia Pacific. The team at EGS combines state-of-the-art technology and proven management strategies to generate high-quality, cost competitive customer care solutions. Services offered by EGS include training, call handling, problem diagnosis and resolution, field service, contract management, video web agent, Internet chat, call completion, branding and operator assisted yellow pages.
"Excell's success is due to our focus on building solid, flexible customer solutions. Our continual improvements in product quality, cost reduction and technology integration have placed us at the forefront of transaction and call center outsourcing companies," said Gil Mauk, president and COO of Excell Agent Services.
The 16th annual rankings for inbound agencies were presented in the April print edition of Customer Inter@ction Solutions Magazine. Since its inception in 1986, the "Top 50" ranking is used as a benchmark for choosing large-capacity teleservices agencies. The basis of the ranking is company size and is determined by billable telephone minutes, verified by a third party. To qualify, the agencies were required to answer a questionnaire detailing the nature of their businesses and listing their number of billable minutes between November 1999 and October 2000. The questionnaire was verified by the agency's president or CEO and accompanied by a verification letter from each of the agencies telephone service providers certifying the number of minutes for which it billed the agency during the designated period.
About Excell Global Services
Excell Global Services, Inc., headquartered in Tempe, Ariz., is the holding company for four operating companies, and partner to three joint ventures, that together offer a wide variety of call handling solutions, including call center outsourcing, electronic based transaction services and internet-based training services. Excell Global Services represents a family of companies providing customized call center services across the industries of telecommunications, insurance, finance, retail, healthcare, travel and reservations. The four companies include Excell Agent Services, L.L.C., which handles outsourced customer care, directory assistance and operator assistance calls; Excell Multimedia, L.L.C., which provides call center services to the European market; DirectoryNET, LLC, which provides electronic based directory assistance services, and Stellar Call Centres Pty. Limited, a joint venture between Excell and Telstra, which provides call center services throughout Asia Pacific countries; Nordia, Inc., a joint venture between Excell and Bell Canada, which provides directory assistance and operator services to the Canadian market; and Sitara Solutions, a joint venture between Excell and TCG, which provides web-enabled call center solutions in India. For more information about Excell Global Services or its family of companies, call 888-359-6660, or visit them on the web at www.ExcellGlobal.com.