FOR IMMEDIATE RELEASE

EXCELL AGENT SERVICES RECEIVES SPOT ON INNOVATION 100 LIST
EAS #82 on InformationWeek Innovation 100: The Customer List 2000

Tempe, Arizona - January 17, 2001 - Tempe-based Excell Agent Services (EAS) recently ranked #82 on the Innovation 100: The Customer rankings. The Innovation 100 is a comprehensive listing of the most innovative companies who have built profitable and successful customer relationships. The selection criteria for the awards are based on research obtained from the candidate companies. The list was published in the December 11th edition of InformationWeek magazine both in its online and print formats.

InformationWeek and Cap Gemini Ernst & Young consultants developed the Innovation 100 selection process. Award candidates completed a survey during a three-week period in October 2000. Ernst & Young StraightEights, a framework that assists companies in becoming or remaining successful in the connected economy, was the basis for the qualifications. To be included in the top 100, each company was required to show how they have incorporated technology and procedure into organizational customer-centric innovation. Researchers examined six specific services to determine the list: customer services and drivers, data management and strategies, customer profiling, leading initiatives, personalization leaders, and industry comparison. ourmeds.org

Excell Agent Services, a world leader in call center services, combines proven processes, extensive experience and quality people to provide the ultimate in customer care, directory assistance and operator services. Call center solutions are Excell's only business, allowing them to completely focus on those core competencies. Their success stems from utilization of time-tested business processes and highly skilled call center professionals.

About Excell Agent Services
Excell Agent Services, L.L.C., headquartered in Tempe, Ariz., handles outsourced customer care, directory assistance and operator service calls for companies in the U.S. and Canada through a complete range of services. By utilizing a comprehensive communications system, representative's PC's become graphic phones with screen pop and universal in-box capabilities, delivering customer inquiries to the desktop regardless of the communications medium. Excell currently owns and operates four call centers located in Phoenix, Mesa, Peoria and Tempe, Arizona; one center in Rockledge, Florida; and one center in Las Cruces, New Mexico. Excell operators at these centers handle nearly 1,000,000 calls a day for its customers. Excell Global Services, Inc., the parent company of Excell Agent Services has multiple customer service and transaction based call center locations in Canada, the United Kingdom, India, Australia and the Asia/Pacific. Excell Agent Services was founded in 1994.