FOR IMMEDIATE RELEASE:

EMPLOYEES ARE "ANSWERING THE CALL" FOR BLOOD DONATIONS ACROSS THE VALLEY

United Blood Services Blood Mobile to Visit Excell Agent Services’ Call Centers

Tempe, Ariz., April 23, 1999—The United Blood Services blood mobile will visit Excell Agent Services’ Phoenix-area call centers April 28-29, allowing employees to donate blood and help United Blood Services collect the 550 blood donations needed in the Valley every day. usamedsonline.com

More than 60 Excell volunteers will donate blood at Excell’s Mesa, Phoenix and Peoria call centers.

"Donating blood is a great opportunity for Excell to show its support and give back to the community," said Sue Lamore, client services manager. "We also plan to continue this effort in the future."

Excell Agent Services, a leading provider of call center outsourcing for the national directory assistance market, is a major employer in the greater Phoenix area.

About Excell Agent Services

Excell Agent Services, L.L.C., headquartered in Tempe, Ariz., handles directory assistance and other operator assisted calls for major long distance companies in the U.S. and Canada. It currently owns and operates four call centers in Phoenix, Mesa, Peoria and Tempe, Arizona; one center in Rockledge, Florida; one center in Las Cruces, New Mexico; and one center in Canada. Excell operators at these centers handle more than 1,000,000 calls a day for U.S. and Canadian customers. Excell Global Services, Inc., the parent company of Excell Agent Services has multiple customer service and transaction based call center locations in England, Scotland and Australia. Excell Agent Services was founded in 1994.

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