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For Immediate Release
April 05, 2005
PhoneCo Selects Excell Services for Inbound Sales and Customer Care
Lubbock, TX - April 05, 2005 -
PhoneCo, L.P., a direct response marketer of prepaid communications services including internet access,
paging, wireless, local and long distance telephone services in the United States, has chosen Excell
Services to provide inbound sales and customer care services to its customers.
We believe that our partnership with Excell will compliment PhoneCo's commitment to a top quality
sales experience and industry leading customer service, said Scott Lawrence, PhoneCo's Executive Vice
President of Sales & Marketing. PhoneCo customers expect prompt, polite and resourceful sales and
customer service representatives, which Excell provides.
PhoneCo provides high quality communications services to meet the needs of their consumers, said
John Jelinek, Vice President at Excell Services. We are delighted that PhoneCo has trusted Excell as their
provider of inbound sales, provisioning and customer care. Excell's value proposition of high quality and
favorable pricing was a perfect match for PhoneCo.
Excell Services, the leading independent provider of Directory Assistance, Operator Services and
Inbound Customer Care, offers high quality services from its onshore call centers at prices that are
competitive with offshore options. Excell offers a variety of Customer Management Services including
Customer Service, Technical Assistance, Billing Inquiry, Warranty Service, IVR, Data Entry, Product
Upselling, Bilingual Representatives, After Hours Service, and Inbound and Outbound Sales.
PhoneCo is a communications provider with service nationwide in the United States and in Mexico. PhoneCo
has an established reputation for fast activation, quality service and technically advanced programs in the
pre-pay communications industry. PhoneCo is a leader and respected provider of broad communications by
increasing service offerings, increasing availability and accessibility to current and future customers, and
creating innovative, unique, and cost-effective solutions to problems currently faced by customers. Visit us
About Excell Services
Excell Services, a Platinum Equity company, is America's largest independent provider of directory
assistance, operator services, and inbound customer service to the telecommunications industry. Formed
through the integration of two established industry players, Operator Service Company ("OSC") and Excell
Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through
its call centers located across North America. The company is known for its strong commitment to value and
service, enabling clients to increase revenue, improve service quality and reduce costs.
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