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For Immediate Release
November 10, 2005
Cincinnati Bell Inc. Continues Transformation to Streamline Operations and Make it Easier to do Business
Cincinnati, Ohio - November 10, 2005 -
Cincinnati Bell Inc. (NYSE:CBB) today announced two new partnerships that will allow the company to provide
expanded customer service while at the same time continuing business transformation initiatives announced
late last year.
CheckFreePay Now Accepts Cincinnati Bell Payments
Beginning Dec. 16, 2005, participating CheckFreePay locations will accept Cincinnati Bell customer payments
in Greater Cincinnati and Dayton. CheckFreePay operates a network of more than 80 locations, including
CheckSmart, Ohio Cash Advantage, IGA and United Check Cashing. A complete list of participating locations
can be found at www.cincinnatibell.com.
Previously, customers wishing to make payments in person could only do so at the Cincinnati Bell
office at Centennial Plaza in downtown Cincinnati. As a result of the new availability of multiple
CheckFreePay payment locations around town, including two downtown Cincinnati locations and Dayton area
locations, Cincinnati Bell will be closing its Centennial Plaza office on Jan. 14, 2006.
"CheckFreePay already accepts a number of other utility-type payments," said Ann Crable, senior
vice president of operations at Cincinnati Bell. "By opening this new channel for our customers, they can
now make multiple payments at one location rather than running all over town." CheckFreePay will charge
customers a processing fee of $1.00 for each payment.
Directory Assistance Simplified, Enhanced Services on the Horizon
Cincinnati Bell has selected Excell Services to provide directory assistance and enhanced services for its
customers beginning in January 2006. Based in Tempe, Ariz., Excell was selected due to economies of scale,
sophisticated automation, state-of-the-art technology, overall cost savings and excellent customer
As part of the transition of directory assistance to Excell, Cincinnati Bell also recently
announced it is simplifying the rate plans for directory assistance. Now all Ohio directory assistance
inquiries will be charged at a flat rate of $1.25 per call and local calls will be completed free of charge.
Previously, rates varied from $0.61 to $1.85 and call completion was an added charge of $0.35.
Additionally in January, Cincinnati Bell directory assistance callers can take advantage of
Excell's enhanced services. From sports scores, to horoscopes to ATM locations, operators will offers
callers a new level of knowledge and convenience. Directory assistance calls using enhanced services also
will only cost a flat rate of $1.25 per call.
"Excell has an outstanding reputation for call quality and based on economies of scale, allows us
to consider a more complete and competitive range of services for our customers," said Crable. "Because of
Excell's state-of-the-art technology, we have the opportunity down the road to further enhance our directory
offerings for our customers without the investment required for us to do the same in-house.
Today's announcements, along with several other smaller Cincinnati Bell initiatives, are expected
to impact between 80 and 100 current Cincinnati Bell jobs. If not placed internally, employees in the
affected jobs will receive severance and career job assistance under the labor contract or applicable
The changes are a part of the restructuring plan Cincinnati Bell announced in November 2004
designed to better align the company's cost structure. Continually looking for ways to streamline the
business, Cincinnati Bell expects annual operating expense savings to be in the range of $20 million to $25
About Cincinnati Bell Inc.
Cincinnati Bell Inc. (NYSE: CBB) is parent to one of the nation's most respected and best performing local
exchange and wireless providers with a legacy of unparalleled customer service excellence. With headquarters
in Cincinnati, Ohio, Cincinnati Bell provides a wide range of telecommunications products and services to
residential and business customers in Ohio, Kentucky and Indiana. For more information, visit
Founded in 1981, CheckFree Corporation (Nasdaq: CKFR) provides financial electronic commerce services and
products to organizations around the world. CheckFree Electronic Commerce solutions enable thousands of
financial services providers and billers to offer their customers the convenience of receiving and paying
their household bills online or in person through retail outlets. CheckFree Investment Services provides a
broad range of investment management solutions and outsourced services to thousands of financial services
organizations, which manage more than $1 trillion in assets. CheckFree Software develops, markets and
supports software applications that are used by financial institutions to process more than two thirds of
the 11 billion Automated Clearing House transactions in the United States. The division also provides global
trade processing, reconciliation, financial messaging, compliance and electronic billing and statement
software to hundreds of organizations across the globe. For more information, visit www.apsnet.com.
About Excell Services
Excell Services, a Platinum Equity company, is America's largest independent provider of directory
assistance, operator services, and inbound customer service to the telecommunications industry. Formed
through the integration of two established industry players, Operator Service Company ("OSC") and Excell
Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through
its call centers located across North America and globally. The company is known for its strong commitment
to value and service, enabling clients to increase revenue, improve service quality and reduce costs.
Excell Services In the News...
INFONXX Continues Its Growth Strategy Through Global Acquisitions
Company to Surpass 1 Billion Directory Assistance Inquiries This Year
Corr Wireless Selects Excell Services to Provide Directory Assistance Services
Excell Services Recognized with 2006 CRM Excellence Award
Vonage® Chooses Excell Services for Directory Assitance
Excell Services Celebrates Three Year Automation Milestone