Our Mission Statement
To be the leader in providing world class, wholesale Directory and Transaction
services as measured by Customer Satisfaction, Employee Satisfaction, and
Long-Term Investor Value.
For Immediate Release
September 01, 2005
Excell Services Continues Teleservices Excellence for Eighth Consecutive Year
Tempe, Arizona - September 01, 2005 -
Excell Services, a Platinum Equity Company, has been named the ninth largest Interactive Teleservices
agency and the ninth largest Inbound Teleservices agency in the nation by Customer Inter@ction Solutions
The annual "Top 50" ranking is an industry benchmark recognizing the largest teleservices agencies
nationally and internationally. Customer Inter@ction Solutions magazine bases the ranking on billable
minutes, thereby presenting a tangible measurement of services provided and giving a fair assessment of the
agency's size. All data submitted by the agencies are verified by a third party, which in turn reinforces
the credibility of the rankings. This is the eighth consecutive year that Excell Services has been ranked on
the Top 50 list of teleservices agencies in the United States.
"We have achieved our leadership position in the teleservices industry by committing to continual
development and improvement of our service offerings, as well as the quality of our call center agents" said
Charlie Anderson, President of Excell Services "This recognition is a well-earned compliment to our
knowledgeable and helpful customer care agents."
About Excell Services
Excell Services, a Platinum Equity company, is America's largest independent provider of directory
assistance, operator services, and inbound customer service to the telecommunications industry. Formed
through the integration of two established industry players, Operator Service Company ("OSC") and Excell
Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through
its call centers located across North America. The company is known for its strong commitment to value and
service, enabling clients to increase revenue, improve service quality and reduce costs.
Excell Services In the News...
INFONXX Continues Its Growth Strategy Through Global Acquisitions
Company to Surpass 1 Billion Directory Assistance Inquiries This Year
Corr Wireless Selects Excell Services to Provide Directory Assistance Services
Excell Services Recognized with 2006 CRM Excellence Award
Vonage® Chooses Excell Services for Directory Assitance
Excell Services Celebrates Three Year Automation Milestone