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News Release
For Immediate Release
August 15, 2005

Excell Services Wins MVP Quality Award for Its Contact Centers

Tempe, Arizona - August 15, 2005 -  Excell Services was recently announced as a recipient of the Silver MVP Quality Award given by Customer Inter@ction Solutions Magazine. The MVP Quality Award is presented to exemplary customer contact centers for their consistent commitment to quality, excellence and high ethical standards.

"We are honored to receive this award for the second time, which we see as an affirmation of the high standards for training, quality, and service that have always been demonstrated by our staff," said John Jelinek, Vice President of Customer Relationship Management Services. "It is especially gratifying to be recognized for our ongoing efforts toward providing exceptional customer care and earning the trust of our clients on every call."

According to the publication's editors, "Each of the award recipients is involved in a quality process that stretches from its human resource development to its implementation of technology to improve quality to taking a leadership role in promoting a positive public image of teleservices, and more."

About Excell Services
Excell Services, a Platinum Equity company is America's largest independent provider of directory assistance, operator services, and inbound customer service to the telecommunications industry. Formed through the integration of two established industry players, Operator Service Company ("OSC") and Excell Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through its call centers located across North America. The company is known for its strong commitment to value and service, enabling clients to increase revenue, improve service quality and reduce costs.

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