Our Mission Statement
To be the leader in providing world class, wholesale Directory and Transaction
services as measured by Customer Satisfaction, Employee Satisfaction, and
Long-Term Investor Value.
For Immediate Release
August 15, 2005
Excell Services Wins MVP Quality Award for Its Contact Centers
Tempe, Arizona - August 15, 2005 -
Excell Services was recently announced as a recipient of the Silver MVP Quality Award given by Customer
Inter@ction Solutions Magazine. The MVP Quality Award is presented to exemplary customer contact centers
for their consistent commitment to quality, excellence and high ethical standards.
"We are honored to receive this award for the second time, which we see as an affirmation of the
high standards for training, quality, and service that have always been demonstrated by our staff," said
John Jelinek, Vice President of Customer Relationship Management Services. "It is especially gratifying to
be recognized for our ongoing efforts toward providing exceptional customer care and earning the trust of
our clients on every call."
According to the publication's editors, "Each of the award recipients is involved in a quality
process that stretches from its human resource development to its implementation of technology to improve
quality to taking a leadership role in promoting a positive public image of teleservices, and more."
About Excell Services
Excell Services, a Platinum Equity company is America's largest independent provider of directory
assistance, operator services, and inbound customer service to the telecommunications industry. Formed
through the integration of two established industry players, Operator Service Company ("OSC") and Excell
Agent Services, Excell Services is a proven leader in quality and delivery of outsourced services through
its call centers located across North America. The company is known for its strong commitment to value and
service, enabling clients to increase revenue, improve service quality and reduce costs.
Excell Services In the News...
INFONXX Continues Its Growth Strategy Through Global Acquisitions
Company to Surpass 1 Billion Directory Assistance Inquiries This Year
Corr Wireless Selects Excell Services to Provide Directory Assistance Services
Excell Services Recognized with 2006 CRM Excellence Award
Vonage® Chooses Excell Services for Directory Assitance
Excell Services Celebrates Three Year Automation Milestone