Our Mission Statement
To be the leader in providing world class, wholesale Directory and Transaction
services as measured by Customer Satisfaction, Employee Satisfaction, and
Long-Term Investor Value.
Excell Services is the clear choice when faced with the option of performing directory assistance
functions in-house or with another provider! Excell Services is trusted by leading carriers to
provide customized directory assistance solutions. Our
houses over 160 million listings - business, residential, local, and long distance. We provide
live agent or automated service 24 hours a day, 365 days a year.
Our comprehensive suite of National Directory Assistance service include
Flexible Access Options,
Canadian and Puerto Rican Listings,
Spanish Services, and
Enhanced Directory Assistance.
Our live agents undergo lengthy training processes to ensure they are able to provide exceptional
service at every opportunity! Our friendly agents offer information to callers in a timely manner.
Anywhere, anytime, Excell Services Service's agents are available to you.
If your company chooses to utilize our automated system, you customers may opt out at any time,
and utilize a live agent, once the city/state request is complete. Many of our clients find our
automated system to be both cost effective and high quality. The system is extremely flexible,
allowing for a choice between three levels of recognition in order to assure the first impression
by your customers is a positive one.
Excell Services In the News...
INFONXX Continues Its Growth Strategy Through Global Acquisitions
Company to Surpass 1 Billion Directory Assistance Inquiries This Year
Corr Wireless Selects Excell Services to Provide Directory Assistance Services
Excell Services Recognized with 2006 CRM Excellence Award
Vonage® Chooses Excell Services for Directory Assitance
Excell Services Celebrates Three Year Automation Milestone