Our Mission Statement

To be the leader in providing world class, wholesale Directory and Transaction services as measured by Customer Satisfaction, Employee Satisfaction, and Long-Term Investor Value.

Customer Care

Recruiting Hiring
Retaining Awards
Quality Assurance
Partnership Development
Provisioning Process
Multiple Call Centers
Network Access Options
Technology Platforms
Disaster Recovery
Taking care of your clients – the way that you would

In a competitive business environment, exceptional customer service can be a key differentiator between you and your competitors. It can also be expensive when it is managed internally. Allow Excell Services allow you to focus on your core business functions.

At Excell Services, we understand how to keep your customers satisfied, how to reduce churn, how to increase lifetime value, and how to do it better — for less. Every day, with every contact, we focus on creating a positive customer experience, including:

  • Customer care service and support
  • Technical support
  • Full account management
  • Customer data capture/surveys
  • Customer complaint resolution

Excell Services In the News...

INFONXX Continues Its Growth Strategy Through Global Acquisitions
Company to Surpass 1 Billion Directory Assistance Inquiries This Year

Corr Wireless Selects Excell Services to Provide Directory Assistance Services

Excell Services Recognized with 2006 CRM Excellence Award

Vonage® Chooses Excell Services for Directory Assitance

Excell Services Celebrates Three Year Automation Milestone

News Archives