Our Mission Statement
To be the leader in providing world class, wholesale Directory and Transaction
services as measured by Customer Satisfaction, Employee Satisfaction, and
Long-Term Investor Value.
About Excell Services
Excell Services, a Platinum Equity company, is America's largest independent provider of
Directory Assistance (DA), Operator
Services (OS), and Inbound Customer Care (CRM) to the
Excell Services was formed by combining two established industry players, Operator Service
Company ("OSC") and Excell Services Agent Services. The integration of the two companies provides
Excell Services with the size and scale to service the needs of the largest wireless and wireline
carriers in the United States.
Excell Services' goal is to deliver superior service at a price that will improve our customer's
bottom line. We strive for service quality and expertise that is unsurpassed in the marketplace, as
embodied in the company's new corporate motto: "Trust in every call."
Excell Services' diverse product suite enables customers to aggregate their DA, OS, and CRM
volume with one provider to create a superior value opportunity at the highest levels of quality and
competitive pricing. Excell Services provides the best value in the industry by leveraging the most
efficient call center network in North America.
Excell Services is a proven leader in quality and delivery of outsourced services through its
call centers located across North America. The company is known for its strong commitment to value
and service, enabling clients to increase revenue, improve service quality, and reduce costs.
Excell Services In the News...
INFONXX Continues Its Growth Strategy Through Global Acquisitions
Company to Surpass 1 Billion Directory Assistance Inquiries This Year
Corr Wireless Selects Excell Services to Provide Directory Assistance Services
Excell Services Recognized with 2006 CRM Excellence Award
Vonage® Chooses Excell Services for Directory Assitance
Excell Services Celebrates Three Year Automation Milestone